Flight cancellations following extension of ECQ and Region 6 moratorium
As of April 04, 2021, 3PM
Following the one-week extension of Enhanced Community Quarantine (ECQ) in the areas covered by NCR Plus, only essential travel is allowed in and out of Metro Manila until April 11, 2021. As such, the following Cebu Pacific and Cebgo flights are cancelled during this period:
| Route | Flight numbers | Dates Covered |
| Manila – Boracay (Caticlan)-Manila | 5J 899/900 5J 891/892 5J 895/896 5J 901/902 5J 905/906 | April 5 to 11, 2021 |
| Manila – Kalibo – Manila | DG 6317/6318 | April 5 to 11, 2021 |
| Manila – Cagayan de Oro – Manila | 5J 381/382 | April 6 and 8, 2021 |
| Manila – Cebu – Manila | 5J 551/552 5J 559/560 | April 6 to 7, 2021 |
| Manila – Coron (Busuanga) – Manila | DG 6043/6044 | April 6, 7, 8, 9, and 11, 2021 |
| Manila – Coron (Busuanga) – Manila | DG 6047/6048 | April 6 and 8, 2021 |
| Manila – Legazpi – Manila | DG 6195/6196 | April 7, 2021 |
| Manila – Pagadian – Manila | 5J 771/772 | April 7 to 8, 2021 |
| Manila – San Jose – Manila | DG 6031/6032 | April 8, 2021 |
The Inter-agency Task Force (IATF) has also approved the request of the local government of Western Visayas (Region 6) to temporarily suspend the acceptance of incoming passengers until April 10, 2021. As a result, the following flights are also cancelled:
| Route | Flight numbers | Dates Covered |
| Manila – Iloilo | 5J 463 | April 5 – 10, 2021 |
| Manila – Roxas | 5J 375 | April 6, 2021 |
| Manila – Bacolod | 5J 483 | April 6 and 8, 2021 |
| Cebu – Bacolod – Cebu | 5J 124/125 | April 6, 2021 |
| Cebu – Boracay (Caticlan) – Cebu | DG 6132/6133 | April 8, 2021 |
| Manila – Roxas – Manila | 5J 375/376 | April 8 and 10, 2021 |
| Iloilo– Manila | 5J 464 | April 9, 2021 |
Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) up to 30 days from date of departure:
1. Rebook
Rebook for travel within 90 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
3. Refund
Due to the high volume of requests, the process may take up to seven (7) months from date of request.
CEB will continue to operate all other domestic and international flights not included above. However, passengers who wish to postpone their travel during this time may also avail of the same options above on CEB’s Manage Booking portal.
Before going to the airport, passengers are advised to check the real-time status of flights on our website: https://bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) via https://bit.ly/CEBFlightReminders.
Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
This is a developing situation. We may adjust flights depending on government regulations. We will provide updates as soon as more information becomes available.
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
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